How to Find Performance Improvements

Creative Diagnostic Methods

Creative-Diagnostic Interviews, Surveys, Observations, Analysis, Brainstorming, and
Role-Plays

Business ImprovementOur Whole-Brain methods
for finding Improvements

The Business Experience designs and conducts creative-diagnostic analysis:

… both Analytical and Creative to resolve complex problems and spot improvement opportunities
via the application of Whole-Brain Thinking … and:

  • observations - of products, processes, operations, communications, premises, signs, selling, exhibitions, training events … from a variety of perspectives, especially your customers’
  • 6 sigma, lean thinking, and creative problem solving techniques
  • analysing any aspect of “What affects Business/Team/People Performance?”- see our research on What really affects Business Performance. An in-depth Cause & Effect Analysis that identifies the real performance drivers and barriers, and stimulates ideas for Improvements. Also an excellent Leadership Training & Development tool and Teamwork Development technique
  • customer role-plays – at (or re-enacting) marketing and selling locations and situations (your own and of other organisations), or simply acting out the customer experience with any unit/team in your organisation
  • research interviews and surveys – with your staff or customers
  We are rather good at asking apparently ‘stupid’ questions
that turn out to be highly insightful.
Look in the right way We help clients to find the root causes of problems and see improvement areas that are ‘hidden’ from view – often simply because nobody thought to look for them, or nobody looked ‘in the right way’. Our methods also stimulate ideas on how to exploit and plan these new improvement opportunities.
  Business Improvement Workshops
Business Improvement Toolbox
Have a Demo Email us for an introductory discussion and demonstration of our Finding Business Improvements services applied to any aspect of your business.