Case Study of the Month
Classic Examples of Clear or Unclear Thinking by top management teams to help your teams develop Thinking Power, Range, Flexibility, Focus, and Clarity, to maximise performance and avoid costly thinking errors.
We tested the effectiveness and Customer Focus of the customer feedback systems of four companies, two large, one mid-size, and one SME.
The results showed alarming variations and explain why some organisations struggle to keep up with shifting customer behaviours or have no idea why their sales are falling. read more
We investigate why projects go wrong and suggest lessons that all organisations can learn from. How did BP, highly experienced Project Managers, agree a contract to pay out claims to people who had suffered no damages from the oil spill?
Despite the National Audit Office producing about 60 Value for Money reports every year, how do so many Government projects go wrong? read more
"Risk and Safety - how people and organisations have difficulty thinking clearly about these two key issues" July 2014
MH17 being shot out of the skies shocked the world and brought the issues of Risk and Safety of flight-paths sharply into people’s minds. Suddenly we became more aware of the importance in life and business of the need to focus minds on these two related ‘ways of thinking’ (Thinking Styles).
Driverless cars, tax-avoidance schemes unravelling, the benefits and risks of daily aspirin, the deadly Ebola outbreak, bank-failure risks. And a host of personal stories. What is Risk exactly? What does Safe mean? read more
We look at News cases where emotions have influenced a £60 million High Court trial, a major European political situation, and several international sporting events.
We examine how the mind and heart work together and the need to find the right balance between Thinking and Feeling. read more
Liverpool Football Club were seventh in the league last season. Now they are likely to come second after narrowly missing (probably) the excellent chance to be league champions. There are two major reasons for this transformation – manager Brendan Rodgers, and sports psychologist Dr Steven Peters.
Comparisons v Man Utd, Man City, Chelsea, Newcastle Utd. We explain the reasons for these wide variations in performance. It’s all down to how they think. ... read more
"Wishy-washy thinking on the UK Floods problem" Feb 2014
The devastating storms and floods of this winter has caused a lot of thinking as well as grief in the UK. However, the country, and especially the authorities in charge, seem no clearer about defining the problem.
We examine the clarity of thinking and range of opinions on Defining the Problem, Analysing the Causes, and Creating ideas for Solutions in the multi-stage Problem-Solving Process. ... read more
Ryanair and rival easyJet have announced highly contrasting financial results recently, driven largely by two key performance factors – with easyJet shares up by a massive 240% over three years compared to just 75% for Ryanair.
We examine both of these performance factors (leadership and culture) and their huge impacts on business performance which all organisations can learn from. This story also shows that people who flex their ways of thinking are likely to be more successful. read more
Angela Ahrendts developed a whole-brained culture at Burberry which contributed to the company’s outstanding business performance. Shares have risen an amazing 600% in the last five years.
Ms Ahrendts announced she was leaving and Chief Creative Officer, Christopher Bailey, would take over. Burberry’s shares immediately plunged 8%.
We examine the City’s concerns about Mr Bailey’s ability to flex his thinking skills to embrace the full range of whole-brained thinking required for the CEO role. read more
Michael Gove, the UK Government Education Secretary, is pushing forward his plans for reforms under a hail of resistance despite a recent OECD report ranking the UK 22nd in literacy and 21st in numeracy for 16 to 24-year-olds in 24 developed countries.
We examine the Change Thinking Process. read more
We examine Steve Ballmer’s Leadership Thinking skills and Leadership Roles capability, and their affect on Microsoft’s 'poor' performance. read more
We examine the Problem-Solving Thinking Process and apply it to the NHS situation ... still stuck in the initial stages. read more
We examined what ideas we could bring back to the UK. Innovative Customer Experiences (Customer Thinking) feature largely in this report. read more
The Pharma industry has a major feedback problem, ... missing out on valuable ideas ... could prevent the common cold. Same problem in many industries and organisations. read more
BP, and big banks JP Morgan Chase and Standard Chartered, classic examples ... an “unfortunate group decision”. read more
We challenged visitors to take a one-minute test in Clear Thinking at an exhibition at London’s Olympia ... only two of more than 100 provided clear answers to simple questions ... read more
One problem – two telling examples. Facts Thinking – and assumptions ... read more.
Several ideas from David Cameron’s Government are visionary but encountered major problems with implementation. ... read more
Suspicion that the entire bid process has become too complex to handle. read more
PPI mis-selling scandal, Libor-fixing scandal ... seen as a ‘greed’ high-risk culture. read more
PastyGate and other Government U-turn thinking calamities. May 2012
Mr Osborne’s reputation as master strategist took battering ... ‘trivial’ matter. read more
Petrol Panic, and How long is three months? UK Government thinking challenges. Mch-Apr 2012
String of problems ... ‘misunderstanding’ about meaning of “three months”. ... read more
How safe are cruise ships - after Costa Concordia? Jan-Feb 2012
Valuable lessons for Business and Safety Thinking on large cruise ships. ... read more
Should Marketing merge with Sales? Hot topic gets Marketers steamed up. December 2011
This is an organisation design and culture change story ... classic customer-focus and teamworking. ... read more
What is Design? Who can explain this key, but vague, concept? November 2011
Design is a word everybody uses, yet few people - even design ‘experts’ - can define... read more
Hewlett Packard and Netflix get painful lesson in Customer-Focused Strategic Change Communications. August - September 2011
The way they communicated their change of strategy caused massive problems. Customer Thinking clearly lacking. ... read more
The Customer's Viewpoint on Marketing and Selling. July 2011
Marketing Live exhibition at Olympia. Numerous examples of NOT seeing communications from customer’s perspective. ... read more
Learning concepts in maths, science, English. What Asian ‘tigers’ good at ... read more
PPI mis-selling scandal. Business Thinking taken to excess ... read more
Culture and organisation design that fosters creativity – continuously. ... read more
Playing chess, especially solving problems, improves thinking skills. . ... read more
Balanced Boards ... read more
Whole-Brained, Clear Thinking, with a range of Leadership Styles ... read more
We analyse what went wrong. … read more
Leadership skills training